5 Lessons “The Website is Down” Teaches Every IT Professional

Once upon a time, before I was a manager in GoDaddy’s (now sadly defunct) Advanced Hosting Support department, I was a Lead and then a Supervisor for the entirety of its third shift — the graveyard/overnight shift. It was a pretty great job. Third shift was significantly less formal than any other, and it was populated with workers who had either just joined the department or those who for whatever reason refused to face a typical daytime shift (the extra couple of bucks an hour in shift differential no doubt served as a motivator in many cases)!

Like most, I too had started my career in AHS on graveyards, but had bounced around the department while climbing the ranks. Once my chance at leadership came, I ended up back on third and it was like coming home. I could tell all sorts of stories about my time on third shift (and some of those stories are already on this very blog). Despite the stereotype of overnight shifts being the social rejects, a huge portion of my philosophy about customer service comes from my time with those fine folk.

But the point to this post is not about that. Instead, it’s to share with you a video.

More rambling below the jump.