On Hiring

In the last two plus years, there has been no single activity that I have spent more time doing than hiring. If I haven’t been reviewing resumes, then I’ve been on the phone with applicants, or I’ve been traveling to some part of the world to do in-person interviews, or I’ve been in meetings with one or both of the co-founders of the company I work for, strategizing on how to perfect or iterate on our hiring protocol.

Yeah. It’s been all hiring, all the time.

I’ve learned a few things during these past 24 months (not to mention the several years wherein I was less-directly involved with hiring to one extent or another at previous companies), and I thought I would share some of those lessons.

More rambling below the jump.

On Work/Life Balance

Back in the early days of when I worked for Automattic, the folks behind this very blogging platform, new hire training was done over the course of two or three days. Full-time reps were asked to take training shifts of about a half-a-day each and cover certain topics for whichever session they were teaching.

Being the team player that I was, I tried to help out as much as I could. In each case, I would generally try and get that very first session on Monday morning because I would always sneakily add in one additional little bit to my agenda.

I would tell everyone to work less.

More rambling below the jump.

5 Lessons “The Website is Down” Teaches Every IT Professional

Once upon a time, before I was a manager in GoDaddy’s (now sadly defunct) Advanced Hosting Support department, I was a Lead and then a Supervisor for the entirety of its third shift — the graveyard/overnight shift. It was a pretty great job. Third shift was significantly less formal than any other, and it was populated with workers who had either just joined the department or those who for whatever reason refused to face a typical daytime shift (the extra couple of bucks an hour in shift differential no doubt served as a motivator in many cases)!

Like most, I too had started my career in AHS on graveyards, but had bounced around the department while climbing the ranks. Once my chance at leadership came, I ended up back on third and it was like coming home. I could tell all sorts of stories about my time on third shift (and some of those stories are already on this very blog). Despite the stereotype of overnight shifts being the social rejects, a huge portion of my philosophy about customer service comes from my time with those fine folk.

But the point to this post is not about that. Instead, it’s to share with you a video.

More rambling below the jump.